People Blog
The essence of the fashion sector lies in its people and consumers. Achieving business success in this industry demands a keen understanding of customer desires and needs. Companies must attentively cater to these aspects, recognizing that customer satisfaction is the key to thriving in the fashion industry.
Generation z comprises people born between 1996 and 2010. This generation’s identity has been shaped by the digital age, climate anxiety, a shifting financial landscape, and COVID-19. ( McKinsey & Company, 2023 ). Generally speaking this means GenZers are frequently online, for instance 32% of Gen Z consumers shop online at least once daily which is on a continuing increase. This is compared to 25% of millennials and 15% of Gen X ( Barbcock, 2021 )
The next important generation that fashion Brands will have to address is Gen Z who will presumably grow up with an understanding of sustainability and inclusivity ( Mitterfellner, 2019 ). Inclusivity is crucial in this generation’s fashion industry which will build a community with young GenZers. One brand that has already accomplished this and is still growing is Corteiz. This streetwear fashion brand has harnessed the power of influencers and rappers like Central Cee to attract young consumers. To add to this, Employing guerrilla marketing tactics, they’ve organised community-driven crowbar challenges.

The People’s Pillar places great emphasis on diversity. Fashion brands aim to foster a positive, inclusive environment, celebrating individuals from diverse social, ethnic, and gender backgrounds, as well as different sexual orientations. According to Susanne Ricee (2022) there are 4 Diversity Types or Dimensions: Internal (inherent traits), External (influenced by surroundings), Organisational (pertaining to the workplace), and World View (cultural, political, historical influences). Nike actively supports diversity through its “Until We All Win” campaign. The brand asserts that sport has the power to unite and inspire, advocating for community action and equality. Equality isn’t a game. But achieving it will be our greatest victory. “Until we all win.”.
Additionally, fashion brands must dominate specific people skills for success in the industry. According to Stolzoff (2018), the industry demands expertise in Digital Skills, Programming for Automation, Tool Proficiency, Technology & Computer Skills, and Critical Thinking. This trend signifies a growing need for technology skills to drive innovation and enhance operational efficiency in fashion companies.
References;
– McKinsey & Company, 2023
https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-gen-z
-Stephan Barbcock, 2021
The current – Stephan Babcock 2021
-Mitterfellner, O. (2019) – Fashion Marketing and Communication: Theory and Practice Across the Fashion Industry, Taylor & Francis Group, Milton.
https://ebookcentral.proquest.com/lib/ual/detail.action?docID=5981798
-Ricee (2022), All Types of Diversity with Examples.
https://diversity.social/workplace-diversity-types/
-Nike’s response to diversity –
https://www.nike.com/until-we-all-win
– (Stolzoff, 2018)
https://www.therobinreport.com/skills-to-future-proof-the-fashion-industry/
Photo links;
Photo 1 – https://medium.com/@abissathklutse/corteiz-successful-use-of-fomo-f41531813e55