PEOPLE
In this section, I will be discussing the extent to which ‘People’ are involved within the fashion business. The term People, refers to the consumers buying from fashion brands. Consumers are a significant factor in the fashion industry because of their spending power. At the moment, fashion brands are targeting Gen Z consumers because they are the dominant generation in these times.
Gen Z are considered digital natives, people who grew up with the internet and the technology that we currently use. As a generation they tend to do most things online, including shopping. As a result of this many brands have created online shopping platforms with many younger brands such as Jaded London operating exclusively online. Gen Z are also more concerned about the ethical values that the brands that they shop from hold. According to Francis and Hoefel (2018), consumers are increasingly expecting brands to “take a stand”. Because of the damaging environmental impacts of the fashion industry this generation is progressively starting to shop more sustainably and encouraging brands to use more sustainable practices in the development of their clothing. Many Gen Zers have also started using online second-hand retailers such as depop and Vinted in efforts to reduce the environmental impact of consuming fast fashion and also as a way to attain individuality through buying pre-loved clothes that aren’t currently available at fast fashion retailers.

Furthermore, Gen Z also wants to see diversity in the brands that they shop from. Mitterfellner (2023) argued that fashion consumers want to see their own diversity respected and reflected in the way that brands communicate with them. Formerly, brands would create campaigns that appeal to the dominant culture (white, heterosexual, cisgender, able-bodied men) through the use of the male gaze and a lack of diversity. Nowadays, brands are gradually becoming more inclusive with their marketing and within their companies. For Example, Telfar is a black-owned luxury fashion brand who markets its products as accessible to everyone. This gender neutral approach has been successful as their bags have been coined as ‘Gen Z’s first it-bag’ (Business of Fashion, 2020). Within their campaigns Telfar uses Black, non-binary, queer and disabled models and has been doing so since the its launch in 2005.
One of the key people skills needed for a fashion brand to be successful is communication. Fashion brands need to engage with their consumers in order to fulfil their needs. Gen Z tend to prefer brands that communicate with them through social media tools such as Instagram polls as it makes them feel part of a community. Streetwear brands such as Corteiz have gained mass amounts of popularity because of their ability to communicate with their consumers and create a community feeling through activities such as pop-up events that create an experience for the consumer.
Bibliography:
Francis, T. and Hoefel, F. (2018) ‘true gen’: Generation Z and its implications for companies, McKinsey & Company.
Available at: https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gen-generation-z-and-its-implications-for-companies (Accessed: 11 October 2023).
Mitterfellner, O. (2023) Luxury Fashion Brand Management and sustainability unifying fashion with sustainability. New York: Routledge.
How TELFAR’s ‘Bushwick Birkin’ became gen-Z’s first IT-bag, The Business of Fashion (2020).
Available at: https://www.businessoffashion.com/briefings/luxury/telfar-bushwick-birkin/ (Accessed: 15 October 2023).