People
People are the customers. People are the creators. People are the fashion industry.
As of 2023 most customers will be Gen Z, the largest generation, spanning form ages 6-26 (Drapers 2022). Generations of shoppers evolve along with their shopping habits parrel to their experiences. The Pandemic, Climate and cost of living crises has led to an increase on value on convenance, sustainability and equality.
In an economy of “Woke” customers (Imran, etal 2019) with concerned with how brands impact socially and economically. Gen Z values of access, expression and truth, with Demands of 45% wanting next day delivery and 46.8 abandoning unethical (Drapers, 2022) means brands need to revaluate how to engage customers. ASOS have successfully brought convenience with £9.99 premier delivery, having a easy return systems and the use of mobile payments. ASOS have also met ethical demands by collaboration with organization to help Refuges (Imran, et al 2019), putting purpose behind their strategies. The cost-of-living crisis has lead Gen Z on to finding new ways around affordably assessing fashion to express themselves, producing a increase in the re-sell market. If brand continue to implant re-sell pages on to their sited such as Djerf Avenue and Zara, then they will be more likely to shop with them as their items come down to a more affordable price point additionally providing opportunity to earn money to reinvest into their wardrobes creating more access to fashion.
Gen z are increasingly concerned with truth making them increasingly aware of how lacking the industry is of inclusion. With journalist such as Vouge Business releasing seasonal inclusivity report (Lucy Maguire et al, 2023), allows gen z to be capable of making conscious decisions additionally making brands aware of the spotlight they are under. Brands such as Savage x Fenty and Djerf Avenue have clearly seen the gap on the runway and in Ecommerce imagery, emotionally charging the brands communications (Mitterfellner, O. 2019)
The initiative for brands to make a move in to showcasing more diversity stems from a growth of people skills and bringing in specialist who know what the new consumers want to see. Truth is what Gen Z desire, leading to an increasing value for educating on sustainability and technology. With 30% of all Luxury sales online there is a need to reach to specialist corresponding with new technological formats such as gaming with Roblox collaboration with Gucci and Givenchy with new pull factors for customers (Mitterfellner, O. 2023)
For Fashion brand to succeed today people need collaborate with each other to make ethical and environmental contributions alongside a profit.
Bibliography:
Imran Amed, Anita Balchandani, Marco Beltrami, Achim Berg, Saskia Hedrich, and Felix Rölkens (2019) McKinsey & Company: The influence of ‘woke’ consumers on fashion. Available at: www.mckinsey.com/industries/retail/our-insights/the-influence-of-woke-consumers-on-fashion. Accessed: 9 October 2023
Lucy Maguire, Maliha Shoaib, Ezreen Benissan and Madeleine Schulz (2023) Vouge Business: The Vogue Business Spring/Summer 2024 size inclusivity report. Available at: voguebusiness.com/fashion/the-vogue-business-springsummer-2024-size-inclusivity-report. Accessed: 11 October 2023
Mitterfellner, O 2023, Luxury Fashion Brand Management: Unifying Fashion with Sustainability, Taylor & Francis Group, Milton. Available from: ProQuest eBook Central. Accessed: 8 October 2023.
Mitterfellner, O 2019, Fashion Marketing and Communication: Theory and Practice Across the Fashion Industry, Taylor & Francis Group, Milton. Chapter 10, Page 1. ProQuest eBook Central. Accessed: 8 October 2023
Moran, G. (2022) Drapers: Gen Z and Millennials 2022 Available at: https://www.drapersonline.com/guides/gen-z-and-millennials-2022. Accessed: 8 October 2023