It can be said with confidence that people are the backbone of every part of the fashion industry, from the designers and creatives behind ideas, to the people working in production, to those working in marketing, through to those working in retail and of course the consumers themselves. Due to this, it’s crucial to explore and understand the many layers to the People pillar.
Anyone born between 1995 and 2009 falls into Generation Z. What makes this generation unique from their predecessors, known as Millennials or Generation Y, is that they’re the first to have grown up in a world that revolves almost entirely around technology. As a result of this, companies and retailers have had to take into account the shifts that must be made in how goods and services are made available. But this doesn’t only apply to the world of fashion; the emergence of music platforms like Spotify or Apple Music, taxi services such as Uber, streaming services such as Netflix, food delivery services such as Uber Eats, and so much more are all examples of how Gen Z have grown up in a world where ‘products become services, and services connect consumers’ (Francis & Hoefel, 2018). Of course, one can’t discuss Gen Z and fashion without mentioning the attention given to a brand’s ethical values. Modern consumers pay more attention than ever to how environmentally friendly a brand is in terms of the materials used and the production process as a whole, and in addition much attention is given to how people in factories and distribution centers are treated when it comes to their hours, their wages and how humane their working environments are. This has led to fast fashion companies like Shein being called out for their unsustainable methods of production, with its (approximately) 6,000 factories in China being responsible for the release of about 6.3 million tons of carbon dioxide per year (Changing Markets Foundation, 2022). However, in a generation where influencers are idolized, Shein has still somehow taken over Nike and Adidas as the most-Googled clothing brand, and has exceeded Zara and Macy’s in online sales (Money.co.uk, 2022).
So what should a brand do to attract Gen Z consumers? A 2022 Drapers report notes that ‘Gen Z in particular differ to the generations of shoppers before them… [growing] up as digital natives, surrounded by technology for their entire lives’. A 2023 Drapers report found that although 53% of Gen Z and Gen Y consumers prefer shopping at physical stores, 92% often buy online, due to the convenience of shopping from home instead of venturing outside. The same report discovered that TikTok has overtaken Instagram as the most popular platform amongst these generations, meaning the use of digital marketing and influencers by brands is now the most surefire way to gain recognition.
According to Susanne Ricee (2022) there are 4 Diversity Types or Dimensions:
– Internal (born with/belong to us)
– External (heavily influenced by us)
– Organizational (in the workplace)
– World View (cultural, political, historical)
A brand that’s been very transparent with the diversity in their workforce is Apple, stating ‘We’re continuing to create a culture of inclusion… Because belonging takes all of us’ (Apple website). The same webpage also allows users to interact with graphs displaying the male-to-female and ethnic ratios within their workforce from the years 2014-2022. They also showcase their diversity through their advertising; in the past, Apple would showcase only or primarily their products, whereas now their advertisements show people of all different ethnic and gender backgrounds, positively reflecting where they stand on inclusivity and bringing in a wider target audience.
A 2021 FTAlliance report discussed the most commonly required key people skills in the fashion technology industry in the modern day. One of these skills was to recognize the importance of sustainability and to have extensive knowledge on it. Another was to be quick and willing to adapt as new technologies are developed and enhanced; an extremely important aspect of this is the fast-rising popularity of Artificial Intelligence. Many are worried by this, taking the perspective that people will be put out of work by AI, which can be cheaper for the companies using it and more accurate. And perhaps people aren’t wrong to have this fear; a 2018 McKinsey report predicts that almost 400 million workers worldwide will need new jobs by 2030. However, a more optimistic stance could be that while AI won’t replace our jobs, our jobs will likely be replaced by people who use AI and are trained in it, which means people must be more open to change in the coming years.
References:
Francis & Hoefel ”True Gen’: Generation Z and its implications for companies’ (November 12, 2018) https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gen-generation-z-and-its-implications-for-companies
Changing Markets Foundation ‘Synthetics Anonymous 2.0’ (December, 2022) http://changingmarkets.org/wp-content/uploads/2022/12/Synthetics-Anonymous-2.0-Report-final-web.pdf
Money.co.uk ‘The most popular fashion brands around the world’ (November 30, 2022) https://www.money.co.uk/credit-cards/most-popular-fashion-brands-2022
Drapers ‘Gen Z and Millennials 2022’ (May 9, 2022) https://www.drapersonline.com/guides/gen-z-and-millennials-2022
Drapers ‘The A to Z of Gen Z and millennials: understand the next generation of consumers’ (September 19, 2023) https://www.drapersonline.com/insight/analysis/the-a-to-z-of-gen-z-and-millennials-understand-the-next-generation-of-consumers
Susanne Ricee ‘All Types of Diversity with Examples’ (July 10, 2023) https://diversity.social/workplace-diversity-types/
Apple ‘Inclusion & Diversity’ Webpage https://www.apple.com/diversity/
FTAlliance ‘New FTAlliance report unveils the 8 key future jobs in fashion-tech’ (October 29, 2021) https://www.arts.ac.uk/knowledge-exchange/stories/new-report-unveils-8-future-jobs-in-fashion-tech
McKinsey Global Institute ‘AI, automation, and the future of work: Ten things to solve for’ (June 1, 2018) https://www.mckinsey.com/featured-insights/future-of-work/ai-automation-and-the-future-of-work-ten-things-to-solve-for